1. COLLECTION OF PERSONAL DATA
This Privacy Notice is provided in accordance with the Personal Data Protection Act 2010 (Act 709) and the Personal Data Protection (Amendment) Act 2024 (Act A1727).

We take the protection of your personal data seriously. In the course of your interactions with Hineni Sdn. Bhd., you may be required to provide certain personal data (“Personal Data”) to facilitate business transactions, communications, or the provision of our services and/or products. This data is necessary for purposes related to our business operations, including but not limited to the delivery of notices, services and/or products, client relationship management, business planning, product development, as well as the organisation of events, including promotional activities in collaboration with our affiliated companies and business partners.

2. NATURE OF PERSONAL DATA
The types of personal data which we may collect and/or process are full name, age, identity card number, passport number, address, gender, date of birth, marital status, contact information, email address, occupation, employer, nationality, images (still/recording), sensitive personal data and any Personally Identifiable Information (PII) defined by international privacy laws or standards

3. OBLIGATION TO OR VOLUNTARILY SUPPLY OF PERSONAL DATA
The Personal Data is to be voluntarily provided by you; however, in order to fulfil certain conditions to use our services and/or products, it is necessary that Personal Data information be provided in the most accurate manner before any service and/or sales process can be completed.

4. IMPACT RESULTING FROM FAILURE TO SUPPLY PERSONAL DATA
The failure to supply such Personal Data will: -
• Result in us being unable to process your application for the services and/or products requested;
• Result in us being unable to provide you with the notices, services and/or products requested;
• Affect your ability to enter into any necessary agreement in relation to the purchase of our products and/or use of our services; and
• Result in us being unable to update you on our latest products, services, promotions, events and/or launches.

5. PURPOSE OF COLLECTING PERSONAL DATA
In compliance with the Personal Data Protection Act 2010 (PDPA), Malaysia, we collect and process your personal data only for lawful purposes directly related to our business activities. The specific purposes vary depending on your relationship with our company, as described below:

a) Customers / Clients
Your personal data may be collected and processed for the following purposes:
• To verify your identity and establish your account
• To deliver products and/or services requested
• To process payments, refunds, billing matters, and collection of outstanding amounts
• To communicate regarding orders, services, inquiries, or support
• To respond to feedback, complaints, or disputes
• To send notices, articles, promotional materials, and updates related to our services, products, or events.
• To conduct internal analysis, reporting, benchmarking, surveys, and service/product improvement
• To facilitate customer relationship management and provide customer care services
• To update and maintain internal records
• To comply with legal and regulatory obligations under Malaysian laws
• To take and use photos during official events, functions, or promotional activities for documentation or publicity
• For marketing, promotional, or client profiling activities in relation to our services and/or products
• For any other purposes required or permitted by law, regulations, or relevant authorities

b) Website Visitors
Your personal data may be collected and processed for the following purposes:
• To respond to inquiries submitted through the website
• To detect and prevent fraud, abuse or malicious activity
• To ensure compliance with applicable website terms of use and privacy practices
 
c) Suppliers / Vendors
Your personal data may be collected and processed for the following purposes:
• To assess suitability and perform due diligence prior to engagement
• To establish and manage contractual and commercial relationships
• To process purchase orders, invoices, and payments
• To communicate on matters related to service delivery, performance, or support
• To monitor compliance with contract terms and regulatory requirements
• To maintain records for audit, accounting, or legal purposes
• To take and use photos during official events, functions, or promotional activities for documentation or publicity

6. DISCLOSURE
Personal Data provided to us will generally be kept confidential but you hereby consent and authorize us to provide or disclose your Personal Data to the following categories of parties:
• Any person to whom we are compelled or required to do so under law or in response to a competent or government agency;
• Any future affiliated companies and subsidiaries;
• Government agencies, statutory authorities and industry regulators;
• Our auditors, consultants, lawyers, professional advisors, external auditors and financial institutions;
• Our sub-contractors or third-party service or product providers as may be determined to be necessary or appropriate.

7. SAFEGUARDS
We shall keep and process your data in a secure manner. We endeavour, where practicable, to implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing of your Personal Data and the accidental loss or destruction of, or damage to your Personal Data.

8. PERSONAL DATA TRANSFER AND SHARING
Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your Personal Data to another member of our company or third-party service or product providers within or outside the country in which we are established, under conditions of confidentiality and similar levels of security safeguards. International transfers are only allowed if the recipient country provides an adequate level of protection.

9. PERSONAL DATA RETENTION
Personal Data provided by you is retained as long as the purpose for which the data was collected continues; data is then destroyed unless its further retention is required to satisfy a longer retention period to meet legal, regulatory or accounting requirements or to protect the interests of Hineni Sdn. Bhd.

10. LINKS TO OTHER WEBSITES
Our website may contain links to other sites and pages. By activating a link, for example, by clicking on the banner of an advertiser, you leave our website. We do not exercise control over any Personal Data or any other information you give to any other entity after you have left our website.

11. YOUR RIGHTS OF ACCESS AND CORRECTION
In addition to access and correction, you also have the right to:

a) Request the transfer (portability) of your personal data to another service provider where technically feasible.

b) Withdraw consent for the use of your personal data at any time, subject to legal or contractual restrictions.  You may request access to your personal data and/or request correction of any personal data that is inaccurate, incomplete, misleading, or not current. If you do not consent to the use of your personal data for purposes other than those for which it was originally provided, you may also notify us.

All such requests can be emailed to admin@hinenicare.com

12. DATA BREACH NOTIFICATION
In the unlikely event of a personal data breach, Hineni Sdn. Bhd. shall notify affected individuals and the Personal Data Protection Commissioner where required, in accordance with the Personal Data Protection (Amendment) Act 2024.

13. CHANGES TO THE NOTICE
We may change this Privacy Policy from time to time. Kindly check the Privacy Policy from time to time to update yourself as to the most recent version which applies to all our website users.

Note: This Privacy Notice is issued in both English and Bahasa Malaysia. In the event of any inconsistency, the English version shall prevail.